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Frequently Asked Questions

Are the shoes ORIGINAL?

All shoes are 100% brand new and original products. Each item is carefully examined by multiple staff members, using approaches and techniques specific to that particular product, in order to guarantee its authenticity. Only items deemed 100% brand new and authentic are shipped to customers. In the event that an item does not meet the high standards of authenticity, Sneakerma.ma reserves the right to cancel the order and refund the customer, or to start a new order processing at no additional cost, thus ensuring that the customer can get the desired product.

Is it possible to pay on delivery?

Certainly.

You can pay on delivery for all orders under €250 by selecting "cash on delivery" at checkout.

Is it possible to pay in installments?

Of course, by using KLARNA during checkout you can pay in 3 convenient installments.

What are the shipping costs?

All shipments in Italy for orders over €90 are free

How long will it take to receive my order?

Processing times generally take 3 to 10 business days. If more time is needed, you will be notified promptly.

What is your return policy?

If you are not satisfied, want to exchange for a size or simply have changed your mind about your purchase, we will be happy to accept your return within 14 calendar days from the date of delivery. In any case, we ask you to contact us at info@sneakersmama.com for assistance.